The prices are per person and night, plus tourist tax (currently €2.50 / day). A few deviations in the pictures and ground plans might occur when looking at the different categories.
Our two buildings are connected by a tunnel, so you can walk to all the buildings even in a bathrobe.
On the day of arrival the rooms are available from 3 pm. On your departure, please vacate your room by 11 am.
At dinner appropriate dress is required!
Please note that reservations for a particular floor or room cannot be considered. Of course, we will, however, endeavour to meet your wishes.
€12 will be refunded if a guest does not avail him or herself of our all-round pampering deal. This is excluded from special weekly deals and packages.
Please understand that in the case of special deals and packages we cannot unfortunately swap the individual applications and treatments around.
If the prices on your booking confirmation deviate from the price list, the prices on our current hotel price list are the valid ones.
Changes, errors and omissions excepted. With the
publication of the new price list, all others lose their validity.
Payment: cash or by EC card
Should you wish to make a deposit beforehand, please transfer the amount to the following account and do not forget to enter the reservation number:
IBAN: DE30 7412 0071 0006 4022 32
SWIFT-BIC: HYVEDEMM 415
Underground parking: Summer €7, winter €10 per night
Please note that our rooms are non-smoking. You can enjoy your cigarette on the balcony.
Dogs (no bigger than toy poodle size) can be brought along on request: €10 per day without any service in return (please bring your own dog blanket and basket).
Your four-legged darlings are unfortunately not
allowed in the restaurant, in the hotel bar and on the sunbathing lawns
Opening hours of the indoor and outdoor pools:
Every day: 7 am to 8 pm
Opening hours of the saunas:
Mon-Fri from 1 pm to 8pm
At weekends, Sat-Sun from 11 am to 8 pm
Wednesdays: our long sauna night - the saunas are heated until 11 pm
We recommend that you book the planned spa treatments at the same time you book your room, since we cannot assure you will get the dates and times you want after your arrival. Please understand that wellness appointments cannot be confirmed for certain days at fixed times. Due to rebookings and rescheduling, there may always be short-term changes. Of course, we always strive to meet the needs of our guests as best we can.
If you cancel the spa treatment you booked and we do not have other guests to take your place, we have to charge you 70% of the price.
Soft and fleecy bathrobes and slippers and bathing and sauna towels will be provided free of charge during your stay.
Please understand that wellness appointments cannot be confirmed for certain days at fixed times. Due to rebookings and rescheduling, there may always be short-term changes. Of course, we always strive to meet the needs of our guests as best we can.
Cancellation - sounds annoying and so it is in fact. It is such a shame when someone does not come and rooms remain free, although others would have liked to come. On the other hand, anything can happen and force you to change your plans. We recommend you pay a cancellation fee of €3,50 per person/per night at the same time you book your room and to pay it into the account below within 10 days. In the case of short-term bookings less than 4 weeks prior to the start of the trip, this cancellation fee is no longer possible.
Genobank DonauWald eG
IBAN: DE05 7419 0000 0107 7195 74
In the case of the guest being ill we do not charge a cancellation fee. This is not bookable in the period from 18.12.2016 to 06.01.2017. Room cancellations are only valid in writing and with a corresponding counter-confirmation.
Our cancellation conditions:
Up to 10 weeks before travel no cancellation charge (except Christmas and New Year)
9-5 weeks prior to arrival 50% for non-occupancy
4-2 weeks prior to arrival 80% for non-occupancy
8 days or less prior to arrival 90% for non-occupancy
For a stay of 2 nights, a surcharge of €10 per person per night will be charged.
For stays of 1 night, a surcharge of €20 per person per night will be charged.
For stays of 3 nights, a surcharge of €5 per person per night will be charged.
Stays of less than 4 days can only be booked by phone!
For a two-night weekend stay from Friday to Sunday a
weekend surcharge of €10 per person and night / season A will be charged.